Refund & Cancellation Policy
Effective Date: 02-01-2026
Last Updated: 05-01-2026
At Havana Technologies LLC ("Havana Technologies", "we", "our", or "us"), we are committed to delivering high-quality technology solutions and professional services. This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, and service credits may be granted.
By purchasing or subscribing to our products or services, you agree to this Refund & Cancellation Policy.
1. General Policy
Due to the nature of digital products, technology services, and professional consulting, not all purchases are eligible for a refund. Refund eligibility depends on the type of product or service purchased and the stage of service delivery.
2. Website Design & Software Development
Cancellation Before Work Begins:
If you cancel a project before development has commenced, you may be eligible for a refund, less any administrative, consultation, or planning costs already incurred.
Cancellation After Work Has Begun:
Once design, development, planning, or implementation has commenced, payments made are generally non-refundable. Any completed work remains billable.
3. Monthly Services
The following services are billed on a month-to-month basis:
- Website Hosting
- Cloud Hosting
- Business Email Hosting
- Website Maintenance
- Software Maintenance
- Managed IT Services
- VoIP Services
- Cloud Communication Services
- Support Plans
Clients may cancel these services by providing at least thirty (30) days’ written notice before the next billing cycle.
No partial refunds will be issued for unused portions of a billing period.
4. Domain Registration
All domain registration, renewal, and transfer fees are non-refundable once the registration request has been submitted to the domain registry.
Domain registrations are valid for the selected registration period and require annual renewal to maintain ownership.
Failure to renew a domain before its expiry date may result in suspension, cancellation, or permanent loss of the domain name.
5. Company Registration & Compliance Services
Government filing fees, registration fees, compliance fees, and third-party charges are non-refundable once an application has been submitted to the relevant authority.
Professional service fees may also become non-refundable once work has commenced.
6. Device Repairs
Diagnostic fees are non-refundable once a device assessment has been completed.
Repair labour charges become non-refundable once repair work has commenced.
Replacement parts ordered specifically for a repair are non-refundable unless defective under warranty.
7. Data Recovery Services
Data recovery services are performed on a best-effort basis.
Because recovery outcomes cannot be guaranteed, fees for diagnostics, evaluations, and recovery attempts are generally non-refundable once work has begun.
8. VoIP, Cloud & Networking Services
Installation, configuration, activation, and setup fees are non-refundable once services have been delivered.
Monthly subscription services may be cancelled in accordance with Section 4 of this Policy.
9. Exceptional Refund Requests
Refund requests outside this Policy may be considered at our sole discretion where:
- A billing error has occurred.
- A duplicate payment has been received.
- We are unable to deliver the purchased service through no fault of the Client.
- A refund is required by applicable law.
Approved refunds will be processed using the original payment method where reasonably possible.
10. Chargebacks
Clients agree to contact Havana Technologies LLC to resolve any billing concerns before initiating a chargeback with their financial institution. Submitting an unjustified chargeback may result in suspension or termination of services and recovery of associated costs where permitted by law.
11. Service Suspension
Failure to pay invoices by the due date may result in:
- Suspension of services.
- Temporary interruption of hosting or cloud services.
- Suspension of VoIP services.
- Suspension of support services.
- Additional late payment charges where permitted by law.
Services may be restored once outstanding balances have been settled.
12. Changes to This Policy
Havana Technologies LLC reserves the right to modify this Refund & Cancellation Policy at any time.
Updated versions will become effective immediately upon publication on our website.
13. Governing Law
This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of California.
19. Contact Us
If you have any questions regarding this Disclaimer, please contact us:
Havana Technologies LLC
Email: [support@havanatek.com]
Website: [https://www.havanatek.com]
Business Address: [2108 N ST STE N SACRAMENTO, CALIFORNIA 95816, USA]
Business Hours: Monday – Friday | 08:00 AM – 05:00 PM (Local Time) California, United States
20. Your Consent
By purchasing any product or service from Havana Technologies LLC, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.
